Moor Allerton Elderly Care Privacy Policy 2022

Our contact details 

Name: The Manager

Address: 57 Cranmer Bank, Leeds LS17 5JD

Phone Number: 0113 2660371

The type of personal information we collect 

We currently collect and process the following information:

  • Name, address and telephone number(s)
  • Contact information including email address
  • Emergency contact
  • Your GP
  • Ways we have supported you
  • Ways you have supported us
  • Employee data

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • As a service user in order to receive a copy of our newsletter and/or other services
  • As a volunteer in order to undertake voluntary activity
  • As an employee for employment purposes

We also receive personal information indirectly, from the following sources in the following scenarios:

  • External referrers such as Memory Support Services, Social Workers, staff in Neighbourhood Teams, Health Care providers, other third sector organisations

We use the information to understand your needs and provide you with a better service, in particular for the following reasons:

  • Internal record keeping
  • To ensure we can keep in touch with you and let you know about our services
  • To know who to contact in an emergency

We may share this information with funders. 

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is: 

(f) We have a legitimate interest which is to deliver services including our quarterly newsletter and to record the support we provide to you. 

How we store your personal information 

Your information (data) is stored on our network within secured Microsoft Data centres located within the United Kingdom and on a secure cloud-based CRM database. 

We keep personal information until:

  • You ask to be removed in which case your data will be deleted or anonymised OR
  • when you are ‘archived’ for any other reason in which case your data will be retained in line with our retention policy after which it will be deleted or anonymised.

If you use our website unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 

Links to other websites

Our website may contain links to other websites of interest. However, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights except where the request is complex. If you make a request, we have one month to respond to you.

Please contact us at Moor Allerton Elderly Care, 57 Cranmer Bank, LS17 5JD or telephone 0113 2660371 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Moor Allerton Elderly Care, 57 Cranmer Bank, Leeds LS17 5JD. Contact the Manager. 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113

ICO website:

Agreed: 17th August 2022


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